| ABOUT US
As a technology enterprise in Southeast Asia, Grab was established on the conviction that profitability and lasting societal contribution can coexist. We are committed to the socio-economic growth and environmental stewardship of this region, ensuring not just an immediate impact but also a sustainable future.
At Grab, the guiding beacon for every Grabber is 'The Grab Way'. This comprises our mission, the strategy we believe will manifest it, and our core values, fondly referred to as the '4Hs'. These principles steer us, aiding decision-making processes in our pursuit of fostering economic empowerment for the Southeast Asian populace.
WORKING WITH GRAB
● ENCOURAGING AND TEAMWORK-DRIVEN CULTURE
At Grab, every team member or 'Grabber' flourishes in a growth-oriented culture that highly appreciates individual contributions directed towards our principal aim - enhancing lives.
● UNLEASHING POTENTIAL: A POWERFUL BOOST FOR CAREERS
At Grab, we accelerate careers at an unprecedented pace. Grabbers are constantly challenged – working on actual, pertinent issues across the region. This fosters incredible professional development and skill growth in a dynamic and impactful environment.
· FUN AND COMMITTED FAMILY-LIKE TEAM ENVIRONMENT
At Grab, we believe in not only working hard but also in enjoying our time together as a team. We nurture a culture where Grabbers unite, take on challenges together, and find joy and fulfillment in the process. We aren't just a working group; we're a dedicated family that grows, learns, and celebrates success together, every step of the way.
OUR TEAM
As a valued member of Grab, you are positioned not only to contribute your unique skills for propelling your team forward, but also to unfold and nurture your undiscovered potential. Be ready to be kindled by some of the most innovative and creative minds our industry offers. Our vibrant team is a balanced mix of youthful exuberance and seasoned expertise, all unified by a tenacious spirit, ceaseless motivation, and a shared excitement. We are passionately driven by our mission - to power transformative societal change in Southeast Asia.
To excel in this role, the candidate should possess the following core competencies:
Strong Communication Skills: Essential for effectively conveying information and ideas.
Attention to Detail: Crucial to avoid errors and to maintain quality in the tasks or projects.
Process Creation & Adherence: The ability to develop efficient processes and consistently stick to them, which ensures sustainable productivity.
Data Analysis Capabilities: Ability to interpret and understand data is essential for making informed decisions.
About the Assignment:
The position is responsible to perform receivable collection activities under Order to Cash (O2C) to maximize conversion of receivable to cash for the business. Key accountabilities include performing collection activities timely, developing client insight and relationship, identifying disputes, and handling client queries. The individual joining the Order to Cash will have the unique opportunity to rapidly grow professionally as the team embarks on this new journey across all aspects of the receivable collection framework, from systems reporting and process across multiple ASEAN countries that Grab operates in.
The Role:
o Achieve monthly collection targets and Key Performance Indicators (KPI).
o Contact clients to enquire on invoice payment status through phone and email.
o Send new invoices to client according to their preferred receiving channel.
o Identify billing issues and disputes early. To investigate and solve all billing queries from clients, following up regularly to ensure client’s dispute is resolved quickly.
o Maintain up-to-date client contact details in the system.
o Build reliable, trusty, and long-term relations with assigned clients as well as with the Grab Account Manager/Sales Executive assigned to the clients.
o Develop insight into client’s processes such as their Purchase Order requirement, payment cycle and invoice approval route.
o Ensure client’s payments are applied to the correct invoices. Perform accounts reconciliation against client’s payable record if required.
o Handle incoming client queries through hotline phone or email, routing to the correct person-in-charge such as the Sales Executive as appropriate.
o Provide collection status to support Finance’s review of provision of doubtful debts and bad debts
o Provide collection forecast and report to Finance and business teams.
o Contribute to and make suggestions for process improvement activities.
o Provide support for bad debt recovery actions.
Essential Experience / Criteria:
o Minimum 1 years’ experience in performing Collections role
o Knowledgeable on Collection and Accounts Receivable processes
o Proactive and result-focused
o Excellent communication and interpersonal skills
o Able to work under pressure
o Problem-solving and negotiation skills
o Able to articulate clearly in both written and spoken English
Desirable Experience / Criteria:
o Experience in a call center is a plus (Collections or Customer Service)
o Tertiary qualification in Finance/Accounting is a plus
o Experience using Power BI and Oracle Financials Cloud system is a plus |