Role Summary

The Planner / Scheduler is responsible for all aspects of scheduling customer orders with the Contract Manufacturing partners to ensure satisfactory delivery to our global end-customers.

Major Responsibilities

·       Primary ownership for day-to-day scheduling of customer orders to meet customer requirements.

·       Works closely with the Order Management, Sales, and Sales Operations teams to fully understand customer requirements for booked sales orders – manages multiple priorities to maintain on time deliveries for all customer orders.

·       Works with Contract Manufacturing partners to ensure shipment of all orders align to scheduled commit dates and customer request dates.

·       Works daily with Contract Manufacturing partners to expedite delivery of any material required to meet customer order delivery expectations.

·       Coordinates expedite activity on material and labor with the CM. Manages material escalations through Commodity Managers as required to insure on time delivery.

·       Maintains and reviews on time delivery reports for CM partner – drives continuous. improvement activity to ensure 100% on time delivery performance.

·       Manages any customer escalation requests regarding customer order delivery schedule.

·       Responsible for on time delivery coordination for New Product Introduction (NPI) with the CM  including delivery of prototypes and adherence to volume production ramp schedules.

·       Coordinate with Planning team to develop and implement forecast with CM

·       Manage Contract Manufacturer partners to assure compliance to VIAVI policy and procedures.

·       Provide information to support Quarterly Business Reviews with the Contract Manufacturers to review overall performance against established goals and objectives.

·       Conduct weekly reviews with Contract Manufacturers to measure performance against stated goals and objectives, and to drive continual process improvement in areas not meeting required performance levels.

Qualifications and Experience

·       Bachelor’s degree in business or supply chain management fields with at least 5 years of relevant experience at industry-leading communication company would be great.

·       Strong communication skills that include written, verbal, formal presentations, and negotiation skills

·       Fluent in English and Thai. Any skills in Mandarin would be a bonus.

·       Experience with ERP systems – preferably Oracle

·       Demonstrated skills in using desktop applications such as Excel, Word, Power Point and Microsoft Project schedule planning software

·       Comfortable working in a global organization and with remote teams from different time zones.

·        Team player, organized, self-motivated and capable of independent work

·        Strong attention to detail and capable of multitasking

·       Occasional travel required.