Job Summary

Pre-Sales and Post Sales (Service) both responsibilities in the respective country. To support Sales Team, System Integrator (SI) on Pre-Sales and End User on Post-Sales (Service) activities as a result to achieve sales target and Year on Year (YOY) growth. Focus on the areas to expand Robot Sales and Services with different industry applications.

Presale activities

·        Work with sales team to propose/offering correct products or solution to SI/customers.

·        Support system integrator (SI) and end-users to resolve application issues.

·        Support to SI and end user on offering complete solution with robot, vision, and 3rd party integration.

·        POC - Support to SI / EU (End user) for POC as well as work closely with sales team to progress leads though successful POC.

·        Manage and maintain solution centers and demo units: Operational, tidiness, safety & cleanliness.

·        Render technical support to sales promotion activities such as hybrid webinar/seminar/roadshows & exhibitions.

·        Guide sales engineers on responses to market demands, requirements, competition activities

·        Training - Conduct product, application trainings, maintenance trainings for SI and end-users

·        Teamwork working and team player with department members to achieve team goal.

·        Creating and maintaining strong relationships with channel partners, customers, understanding their needs and providing specialist support and solutions.

Service activities

·        Providing technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end of life services, replacements, etc.)

·        Work with RHQ & SEA countries to perform after sales service to global customers.

·        Attend service calls on-site or online within the expected turnaround time.

·        Work with RHQ Service/technical team to identify root causes of technical issues, support internal junior engineers to resolve customers application issues.

·        Reporting early on any technical/contract/quality/program/cost issues to RHQ, along with recommendations for resolution.

·        Proposal & quotations for spare-parts and service support to channel partners and customers and ensure timely billings of service provided.

·        Identifying opportunities at end user to promote sales of Parts & Services.

·        Identify potential authorized service partners to appoint and support customer.

Qualification

·        Bachelor’s degree or higher in Electronic, Mechatronics, Robotics, Control and Communications, Control, and Automation or related.

·        At least 3 years in Application Engineer role as well as Field Service Engineer role. Experience in Industrial Robot is an added advantage.

·        Understanding of basic applications knowledge pertaining to factory automation, general motion controllers, servos, CNC’s, PLC’s, robotics, or similar industrial controls.

·        Must be computer literate, proficient with PC and software (word processing, spreadsheets, etc.)

·        Excellent verbal and written communication skills (English language).