Center Manager
Posting Date : 08 May 2024 | Close Date :06 Aug 2024


Client Background: For more than 26 years, provided premium workplace solutions at reasonable rates, helping businesses of all sizes to expand throughout Asia.

Industry: Serviced office, co-working space, virtual office, meeting facilities and business support.

Location: Athenee Tower (Near BTS Ploenchit), Bangkok

Headcount: 1

Tenure: Permanent

Salary: Negotiable / Dependent on experience

Position: Center Manager

Job Overview: 

Generally in-charge with the sales, revenue achievement, operations’ day-to-day tasks in the centre and ensuring centre standards are maintained.

Key Responsibilities:

Sales and Marketing

  • Plans sales activities to generate new businesses.
  • Handle new enquiries – follow-up – execution of sales.
  • Identify areas for more service revenue.
  • Conduct renewals / expansion of current clients.
  • Regular contact with brokers.
  • Locate areas for marketing exposure.

P&L responsibility

  • Manage the commercial side of the business to deliver targeted turnover and profit in the area.
  • Delivers the profit and revenue targeted in the business plan for the centre.
  • Ensures that pricing guidelines are set and in place.
  • Generate sales volume by driving awareness of revenue targets and by measuring and communicating results.
  • Achieves EBITDA by focusing on increase of revenue and optimisation of variable costs.

Operations

  • Management of day-to-day operations tasks and activities.
  • Supervise Front Desk’s work on new clients’ move-in / clients’ check out.
  • Ensure all charges are appropriately accounted and recorded in the system.
  • Check and approve weekly Purchase Orders.

Ensure Centre Standards are observed and maintained (Cleanliness, Equipment, SOPs)

  • Check and Approve all Centre inventories.
  • Actively communicate and achieve the 5S Housekeeping Standards of the Company.
  • Furniture, Equipment, Pantry Supplies/Wares, Office Supplies.

People Management

  • Supervise centre team members.
  • Assign and monitor admin/secretarial functions.
  • Recruit, select and train centre staff.
  • Provide on the job and training opportunities to team members.
  • Approval on Leave Report submission to HR.
  • Monthly Payroll Report.
  • Coaching and Disciplining staff.
  • Communicate company objectives & business goals and establish personal objectives, with all direct reports and clearly communicate performance expectations.

Client Management and Customer Service

  • Welcome Tour for clients.
  • Regular Meeting with Clients to check on their requirements, concerns, needs.
  • Handle and Resolves clients’ concerns/complaints.
  • Implement and monitor established company-wide methods of measuring and delivering set standards of customer service.
  • Ensure SOPs are strictly and consistently followed to resolve all customer issues within 24 hours.
  • Proactively respond to customer demands and competitor innovation in customer service.
  • Contribute to the development of products and services according to customer/market trends.

Finance-related Tasks

  • Daily bank balance
  • Final approval on batch sheets / invoices to clients
  • Handle all invoice queries
  • Bad-debt management
  • Approval of Petty Cash / reimbursements
  • Approval of Creditors Report

Requirements/Traits:

  • Graduate of any business course
  • At least 5 years of experience in the serviced office / hospitality and tourism industry focusing on sales, customer relations, operations, and front desk

Technical skills:

  • Sales Skills
  • Leadership Skills
  • Understanding Customer Needs
  • Time Management
  • Resource and Logistics Management
  • Negotiating Skills
  • Business Acumen

Personal qualities:

  • Service-oriented
  • Eye for details
  • Sense of urgency
  • Effective communicator
  • Organized and systematic
  • Committed
  • Well-groomed

If you are interested in the position, kindly apply directly online by clicking on the “Apply” button. Thank you.

 

 


Sub Specialization : Administration;General Administration;Others
Type of Employment : Permanent
Minimum Experience : 5 Years
Work Location : Bangkok