Process Executive/Senior Process Executive
Posting Date : 08 Jun 2023 | Close Date :30 Sep 2025

Client Background:

Our Client is a multinational technology company that provides a wide range of services, including consulting, digital transformation, IT outsourcing, and software development. It is consider one of the largest IT services companies in the world.

Industry:   BPO

Position:  Process Executive/Senior Process Executive


Location:  Ratchadapisek area


Tenure:   Fixed Term contract for 12 months (renewable)


Remuneration:    30,000 – 50,000 baht Depend on profile 

Job Description

  • Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines
  • Gaining full understanding and in-depth knowledge of client policies and guidelines
  • Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
  • Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
  • Identifying improvement opportunities and solutions to problems
  • Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
  • Review the reported content within agreed turnaround times and standards of quality
  • Recognize trends and patterns, and escalate issues outside of the established policies
  • Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
  • Ensure on meeting daily KPIs
  • Ensures that the process is followed correctly in Service Operations
  • Ability to learn to work with customer internal tools
  • Maintain a high degree of confidentiality while meeting strict deadlines   

Technical Skills required. 

  • Excellent written, reading & spoken communications skills in Required Language and understanding of local culture
  • Good communications skills (English)
  • Online community experience and exposure
  • Experience with confidential information collection and management (preferable)
  • Willing to work in 24x7 environment.
  • Should be comfortable working with explicit & sensitive content.
  • Ability to manage critical situations with minimum supervision.
  • Good interpersonal and communication skills
  • Ability to perform in adverse situations. 

Soft Skills required

  • Ability to work independently.
  • Experience with social networking (or similar programs) Internet Savvy
  • Interested in social media and current events (trending topics, viral news etc.)
  • Quick learner and adaptable to learn new processes, concepts, and skills
  • Be organized and able to manage time and tasks efficiently
  • Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
  • Have a neutral mindset towards different content that needs classification, regardless of the content itself
  • Result-oriented, self-motivated, independent and inquisitive
  • Able to thrive in a fast-paced and team oriented environment



Sub Specialization : Services;Customer Services
Type of Employment : Permanent
Minimum Experience : Fresher
Work Location : Bangkok