Client Background:

Our Client is a multinational technology company that provides a wide range of services, including consulting, digital transformation, IT outsourcing, and software development. It is consider one of the largest IT services companies in the world.

Industry:   BPO

Position:  Process Executive/Senior Process Executive

Location:  Ratchadapisek area

Tenure:   Fixed Term contract for 12 months (renewable)

Remuneration:    30,000 – 50,000 baht Depend on profile 

Job Description

• Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines
• Gaining full understanding and in-depth knowledge of client policies and guidelines
• Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
• Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
• Identifying improvement opportunities and solutions to problems
• Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
• Review the reported content within agreed turnaround times and standards of quality
• Recognize trends and patterns, and escalate issues outside of the established policies
• Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
• Ensure on meeting daily KPIs
• Ensures that the process is followed correctly in Service Operations
• Ability to learn to work with customer internal tools
• Maintain a high degree of confidentiality while meeting strict deadlines   

Technical Skills required. 

• Excellent written, reading & spoken communications skills in Required Language and understanding of local culture
• Good communications skills (English)
• Online community experience and exposure
• Experience with confidential information collection and management (preferable)
• Willing to work in 24x7 environment.
• Should be comfortable working with explicit & sensitive content.
• Ability to manage critical situations with minimum supervision.
• Good interpersonal and communication skills
• Ability to perform in adverse situations. 

Soft Skills required

• Ability to work independently.
• Experience with social networking (or similar programs) Internet Savvy
• Interested in social media and current events (trending topics, viral news etc.)
• Quick learner and adaptable to learn new processes, concepts, and skills
• Be organized and able to manage time and tasks efficiently
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Have a neutral mindset towards different content that needs classification, regardless of the content itself
• Result-oriented, self-motivated, independent and inquisitive
• Able to thrive in a fast-paced and team oriented environment