Job description

·       Responsible and deliver service support to assigned customer.

·       Provide Onsite support activities including perform evaluation and qualification of company product.

·       Coordinate product Installation at customer site and monitor company product performance

·       Perform acceptance of protocol/buyoff with customer upon installation

·       To trouble shoot test socket and handlers, repair, provide technical solution to ensure smooth running of company product at customer site

·       Diagnose, analyse on-site issue raised by customer and resolve technical issues involving all company products

·       Report regularly and follow up the status of the ongoing activities

·       Work closely with reporting manager to achieve sales target set

·       Interact with customers to provide and process information in response to inquiries, concerns, and requests about company products.

·       Participate frequently in customer meetings and foster all levels of communications with customer

·       Stay current with product information, changes, and updates. Interface with Sales, Product

·       Application, Engineering, and Manufacturing teams to contain and resolve any necessary product problems in the field.

·       Educate and familiar customer with company product as well as drive quality and reliability to meet the products requirements and expectation.

·       Work form home 100%

Qualification

·       Diploma/Degree in Engineering such as mechanical, mechatronics, electrical, or equivalent

·       2-3 years of test engineering experience in Field service/ Product application environment in semiconductor final test industry.

·       Familiar with test handlers, sockets, and pins products

·       Team player who is able to work independently

·       Good English communication skills

·       Self-motivated, meticulous and able to multi-task to meet deadlines