Customer Support Engineer
Posting Date : 21 Mar 2019 | Close Date :19 Jun 2019


Responsibilities:

  •  Carry out professional on-site or remote support activities and close service calls effectively and efficiently.
  •  Carry out quality installation, Preventive Maintenance (PM) according to schedule.
  •  Make timely reporting of issues and problems according to Orbotech standards and guidelines.
  •  Manage and handle spare parts (truck account) effectively and efficiently according to Orbotech standards and guidelines.
  •  Participate and manage the new product release process as required.
  •  Participate to improve customer satisfaction and achieve competition mindset by finding out and communicating to management the needs and requirements of customers and competitor activities.
  •  Initiate, identify and participate in internal processes re-engineering projects to achieve cost reduction and efficiently improvement (eg. MTTR, MTBF, spare parts usage, etc.).
  •  Prepare quality documentation as required by the company standard and guideline.
  • Participate in the sales support demonstration and presentation as required.
  • Participate and take on additional assignments and projects as required.

Requirements:

  • A Bachelor's degree in Electronics/Mechanical/Computer Science or equivalent.
  • Minimum 3 years of relevant experience.
  • Prior experience working in the PCB industry is highly preferred.
  • Good communication skills in English.
  • Ability to build and maintain good relationships with customers.
  • Customer-oriented mentality and excellent client servicing skills.
  • Excellent interpersonal skills and a strong team player.
  • Excellent trouble shooting skills.
  • Industry process and integration knowledge.
 


Sub Specialization : Information Technology;IT Helpdesk
Type of Employment : Permanent
Minimum Experience : 3 Years
Work Location : Bangkok