· Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
· Monitor and respond effectively to request received thought the IT helpdesk.
· Follow up with customers to ensure issue has been resolved.
· Document internal procedures.
· Male / Female.
· Age not over 30 years old.
· Bachelor ‘s Degree in IT, Computer Science or related field.
· Minimum one-year experience in Help Desk Technician or other customer service role.
· Knowledge in basic computer skills [MS word, Excel, PowerPoint]
· Knowledge in computer hardware.